Clinical Leader Operations, Endocrine/Diabetes Team

Company: IWK Health

Req ID: 219911 
Department/Program: Endocrine/Diabetes Clinic, Children's Medical Care 
Location: Halifax  
Type of Employment: Permanent Hourly FT (100% FTE) x 1 position(s)
Start Date: ASAP
Union Status: NSNU Nursing, Nursing Bargaining Unit
Compensation: $42.6131 - $54.0593 /hour
Closing Date: 3 May 2026 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults, and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers, and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families, and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment and calling out discrimination as we work and provide care is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities that also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportion of transgender and non-binary people of any other province or territory in the country. We are active in our work to eliminate discrimination, but we have more work to do to build that trust, acknowledge our biases, and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, and 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

The Opportunity

Reporting to the Manager of Children’s Ambulatory Medical Care, the Clinical Leader of Operations supports the efficient and effective operation of the Pediatric Endocrine and Diabetes Care Teams by assisting with the planning, organization, and directing of clinical care. The Clinical Leader is a Registered Nurse who provides leadership to the interprofessional team in a designated clinical area and models sound professional practice.  The Clinical Leader Operations fosters the development of an environment in which the desired outcome of all activities is the enhancement of patient care while demonstrating strong leadership, organization, and communication skills. The Clinical Leader Operations will also provide nursing care to children, youth, and families, primarily in the ambulatory clinic setting, and is responsible for the application of the nursing process in the delivery of family-centred patient care consistent with the philosophy, mission, and vision of IWK Health.

Major Responsibilities

• Collaboration with interdisciplinary care team members involved in patient care.
• Providing comprehensive nursing assessment, care planning, and management of patients/families cared for by the Diabetes Team.  
• Patient/family teaching, patient testing, and facilitated telephone care form a significant part of the diabetes nurse educator’s role.
• Accurately assesses patient/family needs during clinic visits and telephone consultations and supports the development of both individualized and population-specific plans of care.  These plans are continuously evaluated and revised as necessary.
• Coordinates care for the designated populations; acts as a clinical resource for staff regarding patient care issues.
• Monitors and evaluates patient care standards and makes recommendations/takes action for changes as appropriate.
• In consultation with the manager, oversees day-to-day staffing levels and ensures daily staff complements meet patient care needs in the area.  This includes, but is not limited to, overseeing vacation, time away requests, and sick calls.
• Oversees the use of the Endocrine/Diabetes ambulatory space to ensure maximal space utilization to meet the ever-changing demands of the patient populations seen in the area. 
• Takes on a leadership role within the Program through involvement in various committees and meetings (ie, Care Team Operations, Accreditation, and Team Operation Committees).
• Develops a strong understanding of the clinical needs of both the Diabetes and Endocrine Care teams and collaborates with the Manager in service planning (including staff scheduling, staff complements, and skill mix) to predict future needs and new directives.
• Oversees and participates in the development and submission of quarterly reports.  The Clinical Leader may delegate shared responsibility for these reports.
• Demonstrates team-building skills, with the ability to foster and create an environment where team members feel empowered and valued.
• Demonstrates a strong understanding of Continuous Quality Improvement and a High Reliability Organization, and fosters an environment where these concepts are ingrained in the culture.
• Provides leadership in care team discussions and provides input and energy into efforts at improving clinic efficiency and functioning.
• Provides leadership in identifying processes that will ensure the MDATU Clinical areas are providing the best care to our patients and families.
• Demonstrates knowledge of Family Centred Care and Cultural Competency
• In collaboration with the Manager, identifies issues that have potential or actual impact on clinical care; demonstrates effective decision making; and utilizes sound problem-solving skills.
• Participates in interdisciplinary recruitment and selection as necessary and monitors clinic expenditures to work with the manager to plan/develop future budget needs.

Hours of Work

TBD

Your Qualifications

• Bachelor’s Degree in Nursing required.
• Licensed or eligible for licensure by the Nova Scotia College of Nursing (NSCN) is required.
• Current successful completion of the Heart and Stroke Foundation of Canada (BLS) Program within the last 12 months, or successful completion of a BLS Renewal Challenge Certificate, is required.
• Minimum of five (5) years Pediatric Diabetes Nursing experience preferred.
• Certified Diabetes Educator (CDE) designation preferred.  Willingness to obtain within the first 12 months of employment required.
• Insulin Dose Adjustment (as a Delegated Medical Function) preferred.  Willingness to obtain within the first 8 months of employment is required.
• Certified Competencies in Insulin Pump Therapy preferred.  Willingness to obtain the required.
• Competency with computer applications (e.g., MS Word, Outlook, Internet) required.
• Proven time management, organizational, and problem-solving skills required.
• Demonstrated ability to partner/collaborate with families and multidisciplinary health care team members.
• Previous Team Leader experience preferred.
• Facilitator training an asset.
• Preceptor training an asset.
• Demonstrated commitment to professional development and practice required.
• Demonstrated strong communication (both verbal & written) and interpersonal skills required.
• Demonstrated sound judgment, independent decision-making, and leadership skills required.
• Proven sound knowledge of Family Centred Care required.
• Competency in other languages is considered an asset.

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing), you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Nursing bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units, or employment status are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

If you are an employee of IWK Health, please apply through the internal careers page to ensure you are flagged as an internal applicant.