Clinical Leader Operations, Ambulatory Care Services

Company : IWK Health

Req ID: 206099 
Department/Program: IWK Central Referral Office, Children's Surgical, Emergency and Rehabilitation 
Location: Halifax  
Type of Employment: Permanent Hourly FT (100% FTE)  x 1 position(s)
 Start Date: ASAP
Union Status: NSNU Nursing, Nursing Bargaining Unit
Compensation: $42.6131 - $54.0593 /hour
Closing Date: July 13, 2025 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

The Opportunity

Maintains efficient and effective operations of the Centralized Information [referral?] Services (CIS) to provide patient care needs in collaboration with the manager; 
•    Acts as a liaison between the manager, physicians and other members of the CIS team to facilitate effective communication and collaboration;
•    Assumes leadership roles within the Children’s Health Program including the Centralized Information Services Team and Clinic Meetings, Quality & Patient Safety Committees (including review of all SIMS), Accreditation Teams, etc. The Clinical Leader may delegate shared responsibility for these committees where appropriate;
•    Participates in, and develops, service planning for Centralize Information services to predict future needs and new directives and statistical data concerning patient/team activities;
•    Provides leadership in care team discussions and provides input and energy into efforts at improving clinic efficiency and functioning; 
•    Uses the Nursing Process to full scope for communicated with stakeholders, team members and community physician offices;
•    Accurately assesses patient/family needs during clinic visits and telephone consultations; independently develops an individual nursing plan of care based on patient/family needs and expert nursing knowledge of surgical services, and continuously evaluates the plan making revisions as necessary;
•    Coordinates and develops plans of care for patients and families with complex care needs for both clinic and the operating room;
•    In collaboration with the Manager, identifies issues that have potential or actual impact on clinical care, workflow
•    Participates in interdisciplinary recruitment and selection as necessary;
•    Monitors clinic expenditures, submits billing information and plans/develops future financial needs in collaboration with the manager
•    Actively participate in the resolution of patient, family and staff complaints by following the appropriate policies as outlined by the organization; 
•    Demonstrates effective decision making and utilizes sound problem solving skills; 
•    Mentors team members by supporting, teaching and role modeling in an effective manner; 
•    Facilitates decision making in the team;
•    Demonstrates team building skills, with the ability to foster and create an environment where team members feel empowered and valued; 
•    Monitors and evaluates patient care standards and makes recommendations/takes action for changes as appropriate;
•    Acts as a clinical resource for care team members regarding patient care issues;
•    Demonstrates a spirit of inquiry by examining current practice and identifying research questions for study;
 

Hours of Work

Hybrid, Monday – Friday; 0800-1600; 0830-1630

Your Qualifications

•    Bachelor’s degree in Nursing required. Candidates with commensurate experience and education will be considered. Licensed or eligible for licensure by the College of Registered Nurses of Nova Scotia required. 
•    Successful completion of CPR Level-C Health Care Provider within the past 12 months
•    Minimum three years recent pediatric surgical nursing experience required; 2 years related Ambulatory or Surgical pediatric Care experience preferred

•    Previous supervisory and/or leadership experience preferred. Continuing education in leadership or team training an asset. 
•    Demonstrated effective leadership, communication (verbal & written), and interpersonal skills required. 
•    Demonstrated ability to work collaboratively within an inter-professional team and to work independently required.
•    Demonstrated critical thinking skills, including clinical judgment, problem solving, and decision making abilities required. 
•    Demonstrated commitment to professional development and practice required.
•    Demonstrated ability to take initiative and to generate and implement innovative/creative solutions required. 
•    Demonstrated competencies in the promotion of teamwork/team building through consultation and collaboration with all stakeholders required. 
•    Demonstrated ability to be adaptable and flexible in responding to changes in patient/family and clinic needs required. 
•    Excellent time management and organizational skills required. 
•    Understanding of and commitment to Family Centred Care required. 
•    Demonstrated professionalism and ability to conduct oneself in a mature manner required.
•    Demonstrated proficiency with Windows, MS Office Suite (Outlook, Word, Excel, etc.) preferred. 
•    Demonstrated experience and competency in with Meditech/PCI preferred. 
•    Competency in other languages considered an asset; French preferred.

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Nursing  bargaining  unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

If you are an employee of IWK Health, please apply through the internal careers page to ensure you are flagged as an internal applicant.