Secretary II - Primary Heath Care (Designated)

Req ID: 192341
Location: Northern Zone, Colchester East Hants Health Centre  
Department: Primary Health Care
Type of Employment: Permanent Hourly FT (100%) x 1 
CUPE Admin Professionals Position
Posting Closing Date: Not to be posted

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators, and creative thinkers today.

Nova Scotia Health employs professionals in all corners of our beautiful province. We believe there's a place here for everyone to call home, from vibrant cities with exuberant nightlife to quaint towns with picturesque trails. The work-life balance that comes with a Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. Visit us today and check out www.novascotia.com to see why more people from across the globe are moving here.

About the Opportunity

Please Note:  This is a designated position. The successful candidate must be from the following designated group in order to be considered; must self-identify as Mi'kmaw and be able to verify that they are a recognized member of the Mi'kmaq nation. When applying, please ensure your Candidate Profile and Personal Information is up to date which includes any self-identifications.

Reporting to the Health Services Manager, the Secretary II fulfills an important role as the link between doctor/clinician and patient. The secretary’s ability to successfully complete a complex array of administrative and technical tasks relating to the job is critical to providing a high standard of care to our patient population. In this role the secretary is responsible:

• Responding to patient inquiries face to face and on the telephone.
• Identifying patient needs at first point of contact and directing them to services as appropriate.
• Assisting patients with the completion of forms and other documents.
• Scheduling and management appointments including office appointments, procedures, group appointments, multi-provider appointments and specialist clinic appointments.
• Using internal messaging, report generating and task management tools within electronic patients record
• Document management including prioritization of documents for review, preparation of chart copies, faxing, uploading of documents to patient health record, verifying documents and disposition of records
• Performing all aspects of physician billing including; provincial billing (MSI), third party billing, group billing, non-insured services billing, creating and modify billing bundles and generating billing reports
• Ordering and distributing medical and office supplies and other equipment, as required
• Providing clerical support (e.g. agendas and minutes, organizing meetings) for the team as required
• Participate in quality improvement and patient safety initiatives
• Perform other duties as assigned to ensure the efficient and effective operation of the department

About You

We would love to hear from you if you have the following:

• Successful completion of a medical office administration program required
• Minimum of one (1) year experience in office administration required
• One (1) to two (2) years’ experience in MSI billing processes preferred
• An equivalent combination of experience and training may be considered
• Extensive experience in electronic communication (including but not limited to) Microsoft Word, Access and Outlook 
• Demonstrated competence in verbal and written communication and public relations skills 
• Experience with electronic patient records such as (but not limited to) MedAccess preferred
• Experience working in a multi-disciplinary, multi-doctor family practice medical office preferred
• Knowledge of medical terminology and Dictaphone transcription preferred
• Reliable transportation is required for work assignment
• Competencies in other languages an asset, French preferred

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

Permanent, Full Time (70 hours bi-weekly)

Shifts may include evenings, weekends and holidays

Compensation and Benefits

$25.19 - $28.08 Hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan. 

Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted. 

​This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units, or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.