Client Service Assistant - Continuing Care

​Req ID: 222931
Location: Western Zone, Western Kings Memorial Health Centre  
Department: CC Continuing Care Coordination VRH
Type of Employment: Permanent Hourly FT (100%) x 1 
Union: NSGEU Admin Professionals Position
Posting Closing Date: 7-Jul-26

About the Opportunity

Reporting to a Continuing Care Manager, the Client Service Assistant (CSA) supports the interprofessional case management team in providing an array of services/programs offered by Nova Scotia Health Continuing Care and the Department of Seniors and Long-Term Care. The CSA provides administrative support for case management functions and works with assigned clients identified as needing additional information and resources to succeed with Continuing Care programs. The CSA meets with clients and families in community, office settings, and via virtual meeting platforms to ensure they have the information and/or documents required to ensure smooth access to continuing care resources.

Duties of the CSA include but are not limited to:

• Meet with assigned clients and their support people to explain program requirements and assist them in completing Continuing Care forms, documents, and agreements.
• Assist marginalized clients with arrangements and organization of documentation, services/supports, and their immediate environment to support the successful delivery of Continuing Care home care services.
• Assist other members of the case management team and other Continuing Care team members by providing them with information on available community resources relevant to their client situations.
• Take action to liaise promptly with relevant team member(s) when clients require escalated case management services of another team member.
• Respond to client-specific inquiries from service providers.
• Share documents and information to/from service providers or clients with members of the case management team.
• Enter data in health record as directed by a Care Coordinator or Case Worker.
• Support the work performed by the interprofessional collaborative case management team

About You

We would love to hear from you if you have the following:

• Completion of a two-year college program in health and human services or related field
• Minimum one (1) year previous, related experience
• Current Emergency First Aid and CPR Certification 
• Education and/or experience in dementia care an asset
• Experience working independently in client homes or community settings
• Knowledge of Continuing Care services and programs 
• Intermediate computer knowledge and proficient use of Microsoft Office suite, SharePoint, Adobe, desktop faxing 
• Excellent communication and customer service skills
• Demonstrated ability to take initiative to resolve issues within the scope of their role using critical thinking skills 
• Demonstrated knowledge of social and health supports in the community and within NSH
• Understanding of financial documents and processes such as income taxes, bank statements, payment reconciliations, etc.
• Appreciation for collaborative teamwork and desire to be an effective team member
• Valid Nova Scotia Driver’s License and access to a reliable vehicle as travel is required
• Competencies in other languages an asset, French preferred
   

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

• Permanent full-time, 70 hours bi-weekly
• Hours of work may include days, evenings, weekends, and holidays

Compensation and Benefits

$28.80 - $31.77 hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.

What You'll Love About Nova Scotia Health

Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and community programs, our people deliver innovative, high-quality care that impacts lives across Nova Scotia and Atlantic Canada.

From vibrant city life to scenic coastal communities, Nova Scotia offers a lifestyle as rewarding as the work itself. At Nova Scotia Health, you'll find meaningful career opportunities, supportive teams and the work-life balance to enjoy everything our beautiful province has to offer. Join us and discover why so many people are choosing to call Nova Scotia home.

Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted. 

​This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. 

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.