Ward Clerk, Endocrine/Diabetes Service

Company : IWK Health

Req ID: 209156 
Department/Program: Endocrine/Diabetes Clinic, Children's Medical Care 
Location: Halifax  
Type of Employment: Permanent Hourly PT (30% FTE)  x 1 position(s)
 Start Date: ASAP
Union Status: NSGEU Off&Cler, Admin Professionals Bargaining Unit
Compensation: $23.3519 - $25.3918 /hour
Closing Date: September 12, 2025 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

The Opportunity

Reporting to the Manager, Ambulatory Medical Care, under the supervision of the Team Leader, the Ward Clerk performs a variety of reception and clerical duties required for the efficient operation of the Pediatric Medical Unit. The Ward Clerk interacts with colleagues, patients, families, students, and the public in a respectful and collaborative manner in keeping with principles of family centered care, and Health Centre standards to meet the needs of women, children, youth and their families.

Responsibilities include, but are not limited to:

• Retrieves patient information from Meditech, contacts other Health Centres for reports, test results, and enters data.
• Supports the coordination and organization of information (e.g., Health Records and Clinic charts) during clinic, such as retrieving missing reports, preparing charts for clinics, preparing patient records to return to Health Records at the end of the day, ensuring documents are labeled correctly, etc.
• Answers phone calls and relays messages with follow-up as appropriate.
• Provides directions to patients, family members, and others as required.
• Ensure efficient patient flow during clinics.
• Processes incoming/outgoing mail.
• Delivers specimens to the lab as required.
• Registers Endocrine/Diabetes Clinic patients as required
• Provides Ward Clerk support to other areas within the Children’s Ambulatory Medical Care portfolio as required
• Other duties as required.

Hours of Work

Mondays and Alternate Thursdays (7:30am to 3:30pm)

Your Qualifications

• Minimum High School Diploma or GED required.
• Completion of a recognized Secretarial or Office Administration Diploma Program is preferred.
• Previous experience in a similar role is preferred.
• Demonstrated accurate keyboarding and data entry skills required. 
• Working knowledge of Meditech (e.g., PCI, Order entry) is preferred.
• Demonstrated proficiency with Windows, MS Office Suite (Outlook, Word, Excel, Access, etc) required.
• Demonstrated excellent organization skills, strong communication, and interpersonal skills required.
• Demonstrated strong time management, multi-tasking, and problem-solving skills required.
• Demonstrated ability to prioritize the workload required.
• Demonstrated initiative; self-motivated and able to work with minimal supervision/direction required.
• Demonstrated high regard for quality, accuracy, and attention to detail required.
• Demonstrated ability to work well with others and in an interprofessional team environment required.
• Demonstrated flexibility to meet the workload demands required.
• Knowledge of medical terminology preferred.
• Working knowledge of office equipment (e.g., fax machine, photocopier, scanner, etc.) preferred.
• Demonstrated strong customer service skills preferred.
• Knowledge of Access E-Forms Repository an asset.
• Competencies in other languages are an asset.

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Admin Professionals  bargaining  unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

If you are an employee of IWK Health, please apply through the internal careers page to ensure you are flagged as an internal applicant.