Manager, Centralized Intake

Company : IWK Health

Req ID: 205487 
Department/Program: Health Information Services, Health Information Services 
Location: Halifax  
Type of Employment: Permanent Hourly FT (100% FTE)  x 1 position(s)
 Start Date:
Union Status: Management, Management/Non Union Bargaining Unit
Compensation: $43.7957 - $54.7447 /hour
Closing Date: July 10, 2025 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

The Opportunity

Reporting to the Director, Health Information Services, , the Manager, Centralized  Booking and Intake is a key member of the HIS team.  This position establishes, implements, and manages day to day operations of the IWK Health booking and Central Intake office team.  The Central Intake team is responsible for the efficient and effective intake of new and existing clinical referrals for Women’s and Newborn Health and Children’s Health programs for optimum patient flow. The central intake manager acts as a liaison with clinical teams including physicians, nursing, clerical, and the clinics, inpatient units  and the emergency department.. This position strives to uphold IWK Health’s Strategic Plan and operational goals.  Under the direction of the HIS leadership, the role will work with the interprofessional teams to guide and implement effective clinical scheduling/booking. for clinical appointments.

 The manager is responsible for monitoring and reporting volumes, wait times and other key performance indicators. 

The Manager adopts continuous quality improvement principles, innovation, and technological initiatives to advance IWK Health’s commitment to enhance access to ambulatory clinical care.  . The Manager facilitates and champions a learning and research environment that aligns with the current and proposed future state of IWK Health. 

Working with the ambulatory care teams, , the Manager will support the development and implementation of strategic initiatives, goals, and objectives to support and improve the delivery of health care services across the continuum.

Hours of Work

75 hours biweekly

Your Qualifications

• Bachelor’s degree in a health-related discipline required. Equivalent combination of education and experience will be considered
• HICA or CHIMA certification an asset.
• Eligible for registration with relevant health discipline/college or association
• Minimum of 3-5 years working experience and responsibilities in a leadership or management position
• Demonstrated ability to collaborate with clinical care providers required.
• Demonstrated ability to establish and implement transformative initiatives required.
• Demonstrated ability to build and maintain collaborative working relationships and partnerships with stakeholders and team members in a virtual environment required.
• Demonstrated high degree of independent decision-making, self-direction, motivation, change management knowledge and team building/leadership skills required.
• Sound knowledge and skillful application of quality improvement principles and approaches 
• Demonstrated ability to critically analyse evidence-based practices to inform strategy development and organizational planning.
• Strategic planning and systems thinking
• Experience in planning, coordinating, delivery and evaluation of health care service initiatives
• Experience in program and service development, implementation and evaluation required
• Experience in financial planning
• Experience within a health-related environment preferred
• Experience in an ambulatory clinical servicesetting preferred
• Ability to analyse and interpret statistical data and monitor quality and performance indicators and benchmarks
• Demonstrated oral and written communication skills
• Demonstrated strong working memory
• Possesses a sound knowledge of management and a working knowledge of information systems
• Demonstrated ability to work effectively in diverse cultural settings.

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Management/Non Union  bargaining  unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

If you are an employee of IWK Health, please apply through the internal careers page to ensure you are flagged as an internal applicant.