Program Coordinator (Central Booking)

Company : IWK Health

Req ID: 197751 
Department/Program: Breast Screening Program, Healthy Populations & Provincial Initiatives 
Location: Halifax  
Type of Employment: Permanent Hourly FT (100% FTE)  x 1 position(s)
 Start Date: 03/24/2025
Union Status: Non-union, Management/Non Union
Compensation: $37.6098 - $47.0122 /hour
Closing Date: February 25, 2025 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

The Opportunity

The Nova Scotia Breast Screening Program (NSBSP) is a provincial program under the administration of the IWK Health Centre. Provincial programs set and monitor standards of care, conduct surveillance, act in an advisory capacity to the health system, and play a major role in quality activities for the NSBSP’s population of interest, The NSBSP supports health care providers across the continuum of care through knowledge translation activities, continuing professional education, clinical and system-level consultation, development of tools to support implementation of clinical guidelines, leading/co-leading initiatives to improve breast health, and facilitating breast-related research. Maintaining strong and respectful working relationships with breast imaging departments and health care leaders across the province is critical to the Program’s success.
 

The Program Co-ordinator (Central Booking) is responsible for the monitoring and modifying of booking templates in liaison with lead technologists from across the province. The Program Co-ordinator (Central Booking) will effectively use consensus building processes, facilitation skills, knowledge translation, and sound human resource practices to co-ordinate the NSBSP clerical staff in providing high quality, services in the NSBSP Central Booking Office. The Program Co-ordinator (Central Booking) develops, oversees, and initiates a plan to handle no-show and non-compliant clients, effectively improving the provincial retention rate. The Program Co-ordinator will support Project Co-ordinator/Data Analyst by assisting with NSBSP projects. The Program Co-ordinator (Central Booking) also supports the NSBSP Program Manager in issues related to breast imaging and breast health. Responsibilities include but are not limited to:

• Breast Imaging Schedule Oversight
• Central Booking Office Quality Assurance
• Participation Outreach
• Program Manager Support
• Project Support

Hours of Work

Monday to Friday, 8:00 am - 4:00 pm, 75 hours bi-weekly

Your Qualifications

• Bachelor’s Degree in relevant health field or an equivalent combination of education, training, and/or experience required
• Minimum 5 years’ experience in mammography health care delivery required
• Strong medical terminology knowledge required
• Active registration with provincial/national licensing body an asset
• Thorough knowledge of provincial health care system (i.e. breast health, breast imaging, primary care)
• Demonstrated competence in leadership positions involving evaluation, principles of surveillance and monitoring, organizational behaviour, critical thinking, evidence-based decision making
• Excellent organizational and time management skills
• Excellent communication skills, both verbal and written
• Demonstrated change management experience
• Excellent facilitation skills
• Effective public speaking/presentation skills an asset
• Competencies in other languages an asset, French preferred.

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Management/Non Union  bargaining  unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

If you are an employee of IWK Health, please apply through the internal careers page to ensure you are flagged as an internal applicant.