Administrative Supervisor, Community Mental Health

Company : IWK Health

Req ID: 194849 
Department/Program: Ambulatory Community Mental Health, Mental Health And Addictions 
Location: Halifax  

Start Date: January 2025
Union Status: Non-union, Management/Non Union Bargaining Unit
Compensation: $28.5959 - $35.7448 /hour
Closing Date: January 14, 2025 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

The Opportunity

Reporting to the Clinical Manager, the CMHA Administrative Supervisor works as part of a team to oversee and facilitate the daily deliverance of quality and efficient customer service for all clients the operation of the Community Mental Health and Addictions portfolio. Acting as a coach and mentor, responsible to train and motivate administrative/clerical staff to build on their strengths in achieving service excellence, this includes monitoring daily work and procedures of staff to ensure compliance with all quality and safety standards. Promote teamwork, directly involving team members with problem resolution and client satisfaction issues. In addition, act as a liaison with other areas of the IWK Mental Health and Addictions Program and IWK Health, to ensure excellence and timely delivery of health information.

Hours of Work

7.5 hour shifts, Monday to Friday, 0830-1630, with some evening and weekend hours. Flexibility is required.

Your Qualifications

• Post-secondary education (i.e. diploma or degree) and/or relevant experience with an emphasis on administrative/business/project management.
• Formal education and/or training in Human Resource Management an asset.
• Formal education and/or training in project management an asset.
• A combination of education and experience will be considered.
• Minimum of two (2) years previous experience in a healthcare environment required; preferably in child and adolescent mental health services.
• Minimum of two (2) year previous experience in a unionized environment required.
• Minimum one year supervisory/leadership experience in a health services and/or administrative environment; or equivalent experience combined with proven strong team building skills preferred.
• Minimum one year experience in a leadership role or equivalent preferred.
• Experience administering Attendance & Performance Management Programs is an asset.
• Experience scheduling and supervising employees in high volume clinical health service operation considered an asset.
• Experience with data collection, clinical system integration and information requirements.
• Experience in developing, implementing and monitoring processes, conducting data quality audits and investigating suspect data entry errors or omissions.  
• Demonstrated independent decision making.
• Ability to multi-task in a fast pace, high stress environment with changing demands.
• Competencies in other languages an asset.

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Management/Non Union  bargaining  unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

If you are an employee of IWK Health, please apply through the internal careers page to ensure you are flagged as an internal applicant.