Registration/Scheduling Clerk, MDATU

Company: IWK Health 

Req ID: 194423 
Department/Program: MDATU, Children's Medical Care 
Location: Halifax   
Type of Employment: Temporary Hourly FT long-assignment (100% FTE) for 12 months x 1 position(s)
 Start Date: 20 January 2025
Union Status: NSGEU Off&Cler, Admin Professionals Bargaining Unit
Compensation: $23.3519 - $25.3918 /hour
Closing Date: 1 January 2025 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

The Opportunity

Reporting to the Manager, Children’s Ambulatory Medical Care, the Registration/Scheduling Clerk is responsible for timely patient registration and processing, providing general clerical support to team members located in the MDATU area, assisting clients and staff as required and scheduling of clinic appointments, both on a requested and discretionary basis. While this position is focused within the MDATU, the clerk will occasionally share registration/scheduling/clerical support to other teams within Children’s Ambulatory Medical Care. Responsibilities include, but are not limited to: Registering patients for MDATU clinic and professional staff appointments, greeting and directing clients; Accurately entering/revising patient information into CWS (Meditech); Completing various health forms as required; Scheduling Immunology Clinic appointments; Scheduling identified MDATU appointments, as required; Receiving and relaying messages via phone and fax and email; Maintaining adequate supplies and orders as needed; Providing general support to clients and staff (requisitioning lab, DI tests/procedures, filing, photocopying, making telephone calls, workload data, etc.).

Hours of Work

Monday – Friday 8:30am – 4:30pm

Your Qualifications

• Minimum High School Diploma or GED required.
• Graduate from a recognized office administration diploma program preferred.
• Previous experience in registration and scheduling is strongly preferred.
• Experience in an ambulatory health care setting an asset.
• Knowledge of medical terminology an asset.
• Basic knowledge of computer programs, including email and MS Word, required.
• Previous experience with Meditech and CWS an asset.
• Demonstrated accurate keyboarding and data entry skills required (skills testing may be conducted on short-listed candidates).
• Strong organizational and time management skills required.
• Strong interpersonal/communication skills required.
• Demonstrated ability to work as a team player and initiative required.
• Competency in other languages considered an asset.

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units, or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

If you are an employee of IWK Health, please apply through the internal careers page to ensure you are flagged as an internal applicant.