Clerical Coordinator, Emergency Department

Company : IWK Health 

Req ID: 192872 
Department/Program: Emergency Department, Clinical Care & Chief Nursing Executive 
Location: Halifax   
Type of Employment: Temporary Hourly FT long-assignment (100% FTE) until   x 1 position(s)
 Start Date: ASAP
Union Status: NSGEU Off&Cler, Admin Professionals Bargaining Unit
Compensation: $28.804 - $31.7698 /hour
Closing Date: December 4, 2024 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

The Opportunity

Reporting to the Manager, Emergency Department, the Clerical Coordinator (ED) role is to organize and directly supervise the daily operations within the clerical section. This role is to promote, support, and advocate for the well-being of our staff, patients and families by providing accurate and professional emergency medicine support services. The Clerical Coordinator will be the resource for staff regarding patient and family care needs (i.e. vaccines for unattached children, virtual care appointments, management of IWK ED handout review, and QR code management). The Clerical Coordinator is responsible of coordinating and improving on communication with other health professionals' services (i.e. communication with specialist clinics and alerting team when clinics close or stop accepting referrals; maintenance of list of pediatricians outside of HRM for ease of referral and responsible for ordering and maintaining adequate office supplies.

Hours of Work

Monday to Friday; 7.5 hour shifts

Your Qualifications

•    High School Diploma or GED required
•    Graduate from a recognized Office Administration Program required 
•    Minimum of two (2) years related administrative experience required; four (4) years preferred
•    A combination of equivalent education and experience may be considered
•    Proven team player with excellent communication and interpersonal skills required
•    Demonstrated ability to respectfully work with a variety of inter-professional team members required  
•    Working knowledge of Microsoft Office and other computer programs/technology (testing may be conducted on candidates)
•    Knowledge of SAP an asset 
•    Knowledge of Meditech 
•    Excellent multi-tasking, organizational and prioritization skills required 
•    Keyboarding skills minimum of 40 wpm required, 60 wpm is preferred (testing may be conducted on candidates)
•    High degree of initiative, diligence, attention to detail, and self-discipline/focus 
•    Commitment to continual learning and willing to share knowledge and support the development of co-workers
•    Demonstrated commitment to Family Centered Care required
•    Competencies in other languages an asset, French preferred
•    Ability to communicate clearly and effectively

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Admin Professionals  bargaining  unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An  offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

If you are an employee of IWK Health, please apply through the internal careers page to ensure you are flagged as an internal applicant.